They sell partial products and set up the front and promise of free 24/7 customer support. The product that I did receive still isn't working yet or functioning. The other 2 options they offer for help is a phone number that automatically requires you to type in a paid for code to talk to someone, and one that auto hangs up on you every time at random points during the automated answering machine. They also don't allow you to log in to support for help which is the only way to submit a help ticket. I went to buy the Video Making Software suite but found out while my account allows me to log in at the main page, it doesn't allow anyone (even multiple accts i made to test this) to log in to purchase the software. Half the registration codes they gave me don't work. It's the first time i've received such helpful support even though the issue hasn't been resolved yet.I purchased a series of suites such as Samplitude Music Maker, Music Maker Pro, Sound Forge etc from MAGIX. Best service is kinda responsive in terms of customer support and they even willing to remotely access your music workstation to troubleshoot. Can u imagine the disruption of workflow due to such minor issue? That's why for me, no more license dongle base softwares (software or sample developers out there, you know whom i'm referring to.=p). Then you'll gonna purchase online for new replacement or even send back for warranty claim which might take days or even weeks (depending on which country you're from). Once the mechanism detects that the presence of the USB license dongle isn't there (due to lost, misplaced or even faulty), then the software won't work. EDon't forget that for USB license dongle base softwares, they have a verification mechanism to verify that the USB license dongle is always plugged in before starting up the software.
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